A little clarity.
Answers about drinkware, delivery, and returns.
Where do you ship?
We ship to all 50 US states and Washington, DC. US overseas territories and APO, FPO, and DPO military mailing addresses are not supported.
How much is shipping?
Standard shipping is free on every order within our supported US delivery area. No expedited delivery option is offered.
When should I expect delivery?
Order handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch, giving an estimated total of 4–6 business days from the applicable processing start date. These are estimates, not delivery guarantees.
What is your order cutoff?
Our cutoff is 7:00 PM Central Standard Time, fixed at UTC−06:00 throughout the year. Business days are Monday–Friday, excluding US federal holidays. Orders placed before the cutoff on a business day enter handling that day; later orders, weekend orders, and holiday orders enter handling on the next business day.
Which size should I choose?
Metro is 16 oz (approximately 473 mL), Daily is 20 oz (591 mL), Loop is 24 oz (710 mL), and Arc is 30 oz (887 mL). Product pages list each shape, lid, and dimensions.
How should I clean my drinkware?
Hand-wash with mild detergent and a soft sponge. Remove detachable lids, seals, and straws for cleaning and let them dry separately. Follow the finish- and lid-specific care instructions on your product page. Do not microwave.
How do I request a return?
Contact support@eclecticy.shop within 30 calendar days of delivery with your order number and reason. Wait for authorization before sending the item. Ordinary returns must be unused, in their original condition and original packaging.
Who pays for return shipping?
We cover return shipping for our errors, damaged goods, defects, and incorrect items. You pay return shipping when you change your mind. There is no restocking fee.
What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the problem; photographs can help us assess it. We will coordinate a return, replacement, or refund as appropriate. The unused and original-packaging conditions for change-of-mind returns do not prevent claims for damaged, defective, or incorrect items.
When will I receive my refund?
Once a refund is approved, it is returned automatically to the original payment account within 10 calendar days. Your bank or payment provider may take additional time to display the credit.
Do you add tax at checkout?
This store currently adds no tax to the checkout total. The tax line is $0.00; this does not state that the products are legally tax-exempt.
How are payments and orders handled?
Review your details and total before authorizing payment. Order acceptance and any payment confirmation depend on the confirmed transaction and order status. If you have a payment or order question, contact our support team.